Role Summary
You will provide day-to-day technical support for end users, troubleshoot issues, and maintain clean ticket documentation.
This role requires strong customer communication and a consistent approach to triage and resolution.
What You’ll Do
- Resolve issues related to devices, accounts, productivity tools, and connectivity.
- Provision access, set up workstations, and support onboarding/offboarding.
- Document resolutions clearly so recurring issues are reduced over time.
- Coordinate with vendors and internal teams for escalations and replacements.
Required Qualifications
- 2+ years of IT support experience or equivalent.
- Windows/macOS fundamentals; Microsoft 365 support experience.
- Basic networking knowledge (Wi-Fi, VPN, DNS, printers).
Preferred Qualifications
- Experience with ticketing systems and endpoint management tools.
- CompTIA A+ or equivalent (preferred).